Boost your customer trust and loyalty
The Retail Banking sector has been through challenging times, and the focus to regain trust and loyalty has led to customer-centricity and the drive to tailor products and services to meet real needs.
To make this work, banking employees must be able to collaborate effectively, whether they are inside the same building or based remotely, so that queries are dealt with as quickly and as effectively as possible. The successful delivery of new products and services combined with good customer experience is vital.
Making the most of choice through Communication Simplified
Workplace tools like email, videoconferencing, enterprise content management, enterprise social networks, unified communications each promise a step change in productivity. But together, form a complex bundle of systems that are difficult and expensive to manage. The challenge is to reduce the complexity and expense of managing these numerous communication and collaboration tools while still answering need for clear and transparent communications.
Communication Simplified will enable you to increase efficiency and productivity, with employees who benefit from rapid access to information so customers always get a consistent experience - without you having to compromise on security and regulatory demands. By putting your employees at the center and building a solution around them, you can benefit from a workplace tailored to your organization’s specific needs.
Getting the right tool mix
Communication Simplified takes into account external forces, such social collaboration and apps, as well as recognized business tools, to create a solution that will meet your organization’s exact requirements. We combine voice and data networks to slash costs, and actively ensure that your bank delivers communication services that boost collaboration, efficiency and motivation across your organization, as well as increase customer satisfaction and engagement.
Just some of what Communication Simplified delivers includes:
- Methods such as Zero email™, helping to reduce the volume of data produced by your organization
- Social collaboration, helping you to stay close to your customers’ opinions and allowing them to choose how they interact with you
- Unified communications, ensuring your network is cost effective and fit for the future
Click the segments below to discover more about the key solutions that make up the Communication Simplified solution set. Revolutionize the way your company communicates and collaborates