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Gartner Report: Atos "No Email" Initiative Provides Valuable Lessons on Driving Big Change Through Social Collaboration

Gartner has published a research note highlighting the key lessons from our Zero email™ program. Describing the program as “a big change effort” in the way the 76,000+ employees interact throughout 52 countries, Gartner concludes that a cultural transformation of this kind and magnitude is very rare.

The novelty, scope and disruption of this initiative provoked a significant shift in in employee interactions, moving out of email and into social collaboration. The unique experiences and achievements of Atos’ change program to improve employee engagement provide a wealth of valuable information on the practices, investments and results of social collaboration.

In the note, Gartner highlights the challenges IT and business leaders pursuing a large scale collaborative culture transformation face. Read more >>


Zero email™

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A move to Zero email™ addresses the challenges organizations face as a result of the continuing explosion in data. Atos' aim is to reduce internal emails between Atos employees by using improved communication applications as well as new collaboration and social media tools. We believe that email is on the way out as the best way to run a company and do business.

“We are producing data on a massive scale that is fast polluting our working environments and also encroaching into our personal lives. At Atos we are taking action now to reverse this trend, just as organizations took measures to reduce environmental pollution after the industrial revolution.”
Thierry Breton, Chairman and CEO

Discover more about our Zero email™ initiatives >>

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Ensuring Wellbeing@work – creating a collaborative culture

The Atos Zero email™ program, launched in 2011, is a key pillar of the internal Wellbeing@work initiative. Its aim is to transform towards a social, collaborative enterprise where we share knowledge and find experts easily in order to respond to clients’ needs quickly and efficiently, delivering tangible business results. First and foremost this requires a cultural change, learning new behaviors and management styles.

Whereas most enterprise social initiatives actually add to the overall number of messages employees have to check on during the day, our Zero emailTM concept is powerful because it focuses on reducing the overall messaging load. So far it has saved 25% of work time previously spent on email and reduced disruptions and email overload by 60% — down from from an average of 100 internal emails per employee per week to 40. Furthermore a certification process has resulted in 220 business processes being redesigned to become “email free”.

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